STK Support

Get better STK maintenance from CHE Consulting

content_stkDon’t choose between the high cost of OEM maintenance and the cut-rate service from other third parties who take your money and cross their fingers your STK equipment doesn’t break.

Get more from your StorageTek maintenance by choosing CHE Consulting as your third-party maintenance provider.

We provide a more affordable alternative to STK maintenance, saving you 30 to 70 percent over your maintenance contract with the OEM. With CHE Consulting, you also get better service. We are a third party leader in servicing STK equipment in the U.S. and serve as experts in extending the life of your out-of-warranty equipment. Our dedicated service team focuses on getting to know you and your data center.

CHE Consulting’s propriety remote monitoring technology, Enhanced Library Event Manager (E-LEM®), instantly captures error messages so problems can be resolved by our technicians before your data or business is affected. It’s a solution we created for our customers – your OEM can’t provide this service.

If you need continued microcode and software updates – CHE Consulting has you covered. Our StorageTek maintenance packages give our customers the right to engineering changes, as well as firmware and microcode updates for select STK systems.

Our STK maintenance also includes:

  • Preventive and predictive remote support and on-site maintenance
  • 90 percent of critical parts necessary to effect repair for catastrophic outages stocked on-site
  • 24x7x365 same day service
  • Standard 4-hour response time
  • Next day shipping of non-critical parts (always certified) from CHE’s Parts Distribution Center

We excel at providing preventive maintenance services – our engineers solve problems with your STK equipment before they impact your business.

We offer on-site engineers, if you need an experienced, knowledgeable addition to your team, as well as flexible service level agreements with response times that range from two hours to next business day.

Best of all, we don’t try to sell you equipment you don’t need. We focus on providing reliable, OEM-level service to extend the useful life of your IT investments.

We can provide StorageTek maintenance on most models, including:

  • 4410
  • 4490
  • 5510
  • 9310
  • 9490
  • 9740
  • 9840A, B, C, D
  • 9940A, B, C, D
  • IBM 3592 Installed in 9310
  • L1400
  • L180
  • L700
  • LTO1, 2, 3, 4, 5, 6, 7
  • SDLT
  • SL500
  • SL8500
  • SL3000
  • T10kA, B, C, D
  • V2X
  • VSM1, 2, 3, 4, 5

CHE Consulting’s sole focus is providing the highest level of service and ensuring your system is available when you need it.

Contact us for a free assessment of your data center and whether your current STK maintenance contract meets your needs!