EMC Support

Get better EMC support and maintenance from CHE Consulting

content_emcDon’t choose between the high cost of OEM maintenance and the cut-rate service from other third parties who take your money and cross their fingers your EMC equipment doesn’t break.

CHE Consulting is the premier third-party maintenance provider for EMC support.

We provide a more affordable alternative to EMC maintenance, saving you 30 to 70 percent over your contract with the OEM. With CHE Consulting, you also get better service. Whether you have new EMC equipment or want to extend the life of your out-of-warranty equipment, you have a dedicated service team who gets to know you and your data center.

CHE Consulting’s proprietary AI remote monitoring technology, Enhanced Peripheral Exercise Tool (E-PET®), instantly captures   error messages so problems can be resolved by our technicians, before your data or business is affected. E-PET® is the only EMC support technology that does not rely on the EMC Service Processor for SYMMETRIX platforms.

If you need continued microcode and software updates – CHE Consulting has you covered. Our EMC support packages give our customers the right to software updates under their license agreements with the OEM regardless of who is maintaining the system.

Whether you have newer hardware or need to extend the life of a post-warranty storage system our EMC maintenance packages also include:

  • Preventive and predictive AI remote support and on-site maintenance
  • 90 percent of critical parts necessary to restore equipment to proper operation in a catastrophic equipment outage stocked on-site
  • 24x7x365 same day service
  • Standard 4-hour response time
  • Next day shipping of non-critical parts (always certified) from CHE’s Parts Distribution Center

Our EMC support packages focus on preventive maintenance services. That means our engineers solve problems with your EMC equipment before your business is impacted.

We also offer on-site engineers, if you need an experienced, knowledgeable addition to your team, as well as flexible service level agreements with response times that range from 2 hours to next business day.

Best of all, we don’t try to sell you equipment you don’t need. We focus on providing reliable, OEM-level EMC maintenance to extend the useful life of your IT investments.

We can provide support on EMC models, including:

  • Symmetrix
  • Connectrix
  • CLARiiON
  • Centera
  • Celerra
  • Data Domain

CHE Consulting’s sole focus is providing the highest level of EMC support and ensuring your system is available when you need it.

Contact us for a free assessment of your data center and whether your current EMC maintenance contract meets your needs!