24/7 Help Desk
CHE Consulting Gives You 24/7 Systems Support
Our call center team members are trained technicians and systems experts, which means they have experience with your systems and can expertly troubleshoot issues for quick resolution. We’re focused on ensuring system availability, and can remotely address any issue utilizing our proprietary remote monitoring tools for eligible equipment platforms, walk your team through the fix, or schedule an on-site visit from a technician.
We have in-house data center consultants for each of CHE Consulting’s supported platforms, including IBM, HP, EMC, Oracle, SUN, STK, Dell, NetApp, Cisco, Brocade, Quantum and others. We have extensive knowledge about how to service these systems and keep the associated equipment up and running.
Four hour guaranteed onsite response from receipt of service request Monday through Friday between 8:00 a.m. and 5:00 p.m.
Next business day guaranteed on site response Monday through Friday between 8:00 a.m. and 5:00 p.m. local time.
Design your support plan to meet your needs.
Two hour guaranteed on site response from receipt of service request 24 X 7 X 365.
Four hour guaranteed on site response from receipt of service request 24 X 7 X 365.