CHE Consulting, Inc. offers hardware maintenance and support services for a myriad of Open Systems as well as Enterprise Class mainframe systems equipment.  CHE is your single point of contact for quick resolution to issues that occur within your data center.  CHE provides you with a single point of accountability that assists IT professionals to manage their technology assets efficiently and cost effectively.  Our IT equipment Life Cycle Extension Program relieves the stress encountered by IT Managers due to never ending changes to technology.  CHE customer service engineers have an average of 25 years experience in assisting IT Managers to solve problems in any processing environment.  Our customers may select predefined service offerings or design a service program that will meet their needs.  CHE supports all major hardware vendors’ equipment.

Features:
Support plans may be tailored around your equipment, mission, availability requirements, and your budget.
Standard service features may include:

• 24 X 365 on site support
• 24 X 365 support from the CHE Customer Service Technical Assistance Center, which includes incident management, diagnosis, and problem resolution
• 90% critical spare parts stocking on site or at a nearby Universal Stocking Location
• Preventive, Predictive, and Proactive Services
• Hardware Installations
• Equipment Relocations
• Technical Expert equipment issues escalation, at no additional cost
• Senior Management equipment issues escalation, at no additional cost

Global Support
Two hour guaranteed on site response from receipt of service request by a certified CHE customer service engineer 24 X 7 X 365

Galaxy Support
Four hour guaranteed on site response from receipt of service request by a certified CHE customer service engineer 24 X 7 X 365

Stellar Support
Four hour guaranteed on site response from receipt of service request by a certified CHE customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays

Star Support
Next business day guaranteed on site response by a certified CHE customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays

Benefits

• Rapid resolution of problems
• CHE owns the equipment service process from initiation to closure
• Single point of contact for provision of services; you only have one vendor to call.
• IT Manager involvement reduced
• System availability increased
• Downtime reduced
• Increased profitability
• Maintenance cost reduced
• Life of equipment extended

Equipment Hardware Types Supported

• IBM
• StorageTek (STK)
• EMC
• HP
• Dell
• Compaq
• DEC
• Sun
• ADIC
• Spectra Logic
• Quantum
• Fujitsu
• Storage Engine
• Plasmon
• Océ

CHE does not provide services for IBM, STK, EMC, HP, Dell, Compaq, DEC, SUN, ADIC, Spectra Logic, Quantum, Fujitsu, Storage Engine, Plasmon or Océ as a representative or affiliate of those organizations.  Each is a respective trademark of their own organizations.