Our Support Services Overview
We
offer hardware maintenance
and support services for a myriad of Open Systems as well as
Enterprise Class mainframe systems equipment. We are your single
point of contact for quick resolution to issues that occur within
your data center. We provide you with a single point of
accountability that assists IT professionals to manage their
technology assets efficiently and cost effectively.
Our IT equipment Life Cycle Extension Program relieves the stress
encountered by IT Managers due to never ending changes to
technology. Our customer service engineers have an average of 25
years experience in assisting IT Managers to solve problems in any
processing environment. Our customers may select predefined service
offerings or design a service program that will meet their needs. We support all major hardware vendors’ equipment.
Features:
Support plans may be tailored around your equipment, mission,
availability requirements, and your budget.
Standard service features may include:
24 X 365 on site support
24 X 365 Customer Service Help Desk
96% critical spare parts stocking on site or at a nearby Universal
Stocking Location
Preventive, Predictive, and Proactive Services
Hardware Installations
Equipment Relocations
