|
Our Four Corners Support Model
System Helpdesk Engineers:
They are the first to respond to our customers, tracking the call from
inception through resolution.
On-Site Customer Engineers:
The “heart and soul” as well as the face of our company. These systems
services experts’ performance is measured on how many systems outages they
“prevent”, not just what they “react” to.
Systems Platform Experts:
To ensure the highest level of systems availability, alleviate “finger
pointing”, and provide backup to our on-site support teams are highly
skilled systems platform experts. Each member has a superior knowledge base
for every systems platform we maintain.
Corporate Equipment Laboratory:
CHE has a state-of-the-art equipment lab located at our corporate
headquarters. Installed in the lab are full running systems for every
critical platform maintained by CHE.
|
