SUN Equipment

Mission critical features

• Included in standard CHE 24x7 service.

• Functionality and supportability assessment.

• Direct contact to CHE specialists.

• Assessment of customer skills and training requirements.

• Event monitoring and management services.

CHE case management practices

• Customer is kept informed of the incident status at all times.

• Customers can also take advantage of direct interaction with CHE level 2 resources.

SUN Supported products - examples

• Workstations

  • Sparc

  • Ultra

  • Sun Blade

• Network/Telco Servers

  • Netra

  • Sunfire

• Workgroup servers

  • E250 – E450

  • Sunfire to 6800

• Departmental servers

  • E3000 – E6000

• Data Center servers

  • E55 to E10K

  • Sun fire 12K, 15K

• Storage units:

  • StorEdge disk arrays

  • Tape Libraries

  • Expansion units

  • SAN connectivity

• Operating system / software support remains with OEM.

CHE Customer Service and CHE Product Specialists use Online! Detective®, an online resource for quickly troubleshooting and identifying parts needed for expedient repairs, for the purpose of getting the  problem fixed right the first time.