End of Service ?

STK may have announced End of Service (EOS) but that does not mean the end to the life of your assets! CHE prides itself on giving our clients choices of not only service providers but of when our clients retire assets. We will guarantee support of STK tape libraries and tape drives for 10 more years (maybe even longer). While the OEM has been trying to wind down certain product lines, CHE has been cranking it up so that we could be in a position to offer our clients real choices. Please review the checklist below to see the true CHE difference and why CHE offers clients the only true alternative to the OEM not only today but for many years to come!

STK Equipment Support

STK Maintenance (tape libraries and tape drives)

Since 1997 we have been supporting STK robotic tape libraries and tape drives with service levels equal to or better than the OEM
We support more STK devices than any other independent service organization in the U.S.
CHE can support the entire SUN(STK) product line once warranty expires. Examples include but not limited to the following:
- IBM Tapes in STK Libraries - 3590, 3592
- StorageTek Tapes 4480, 4490, 9490, 9840, 9940, T10K, LTO and DLT
- StorageTek Silos 4410, 9310, 5510, SL8500, SL500, L1400, L700, L180, 9710, 9714, 9730, 9740
Service Offering Overview
- Over 90% of critical spare parts onsite under 24 x 7 contracts
- Average Experience Level of Customer Engineers is 15-25 years
- Provision of any necessary microcode, microcode update, engineering changes and firmware updates
- 2nd and 3rd Level Support Available 24 x 7.
- Remote Sensing Technologies Error Data Monitoring in Real Time 24 x 7
- References for Large Clients with 10+ Silos for contract terms over 5 years
- Extended Product Life support for 10 years on EOSL products