IBM Z SERIES

"YOUR LEADING PROVIDER FOR IBM "Z" MAINTENANCE."

Since 1997 CHE has provided hardware maintenance services for IBM Enterprise Class processors. We have invested significant resources over the years in the development of our own remote sensing technologies, gigantic parts inventory, engineer training and internal support structure. Please review the checklist below to see the true CHE difference and why CHE offer clients the only true alternative to the OEM!

IBM Equipment

IBM SUPPORT

Up to 24 X 7 X 2 Coverage.
Guaranteed on-site response time.
Installations, moves, adds, changes (IMAC).
Local and on-site parts stocking.
Automated escalation procedures.
Remote Support
Requires only dial to phone number reconfiguration change.
Provides full support functionality, including call-home and remedial action plan.
Microcode Updates/Hardware Engineering Changes (“ECs”)
CHE obtains all updates/changes via the IBM “Hardware Early Warnings” system.
CHE provides all updates/changes in pro-active manner.
IBM Supported Devices – All Machine Types off warranty.
IBM Processors – CMOS and Zseries.
pSeries - RISC 6000.
iSeries - AS/400.
DASD / disk storage.
Tape drives / libraries.
Communication devices.
Printers

REMOTE SUPPORT

Requires only dial to phone number reconfiguration change
Provides full support functionality, including call-home and remedial action plan.

MICROCODE UPDATES/HARDWARE ENGINEERING CHANGES ("ECs")

CHE obtains all updates/changes via the IBM “Hardware Early Warnings” system.
CHE provides all updates/changes in pro-active manner.

IBM SUPPORTED DEVICES - ALL MACHINE TYPES OFF WARRANTY

IBM Processors – CMOS and Zseries.
pSeries - RISC 6000.
iSeries- AS/400.
DASD / disk storage.

Tape drives / libraries.

Communication devices.
Printers.

IBM Maintenance

IBM Z SERIES

IBM Equipment