IBM Z SERIES

"YOUR LEADING PROVIDER FOR IBM "Z" MAINTENANCE."

Since 1997 CHE has provided hardware maintenance services for IBM Enterprise Class processors. We have invested significant resources over the years in the development of our own remote sensing technologies, gigantic parts inventory, engineer training and internal support structure. Please review the checklist below to see the true CHE difference and why CHE offer clients the only true alternative to the OEM!

 


NOTICE TO
IBM CUSTOMERS
(IBM Service Withdrawal)

Announcement #: 911-106

June 14, 2011
Please Read

IBM Services Withdrawal

(105 KB PDF)


LIST OF PRODUCTS BEING
 REMOVED (IBM Website) 

 

IBM Services Withdrawal

(109 KB PDF)


 

 
 

CHE Logo Small

                          


 

IBM Equipment
(We Support IBM Products even when IBM Doesn't)


IBM SUPPORT

  • Up to 24 X 7 X 2 Coverage.
  • Guaranteed on-site response time.
  • Installations, moves, adds, changes (IMAC).
  • Local and on-site parts stocking.
  • Automated escalation procedures.
  • Remote Support
  • Requires only dial to phone number reconfiguration change.
  • Provides full support functionality, including call-home and remedial action plan.
  • Microcode Updates/Hardware Engineering Changes (“ECs”)
  • CHE obtains all updates/changes via the IBM “Hardware Early Warnings” system.
  • CHE provides all updates/changes in pro-active manner.
  • IBM Supported Devices – All Machine Types off warranty.
  • IBM Processors – CMOS and Zseries.
  • pSeries - RISC 6000.
  • iSeries - AS/400.
  • DASD / disk storage.
  • Tape drives / libraries.
  • Communication devices.
  • Printers

REMOTE SUPPORT

  • Requires only dial to phone number reconfiguration change
  • Provides full support functionality, including call-home and remedial action plan.

MICROCODE UPDATES/HARDWARE ENGINEERING CHANGES ("ECs")

  • CHE obtains all updates/changes via the IBM “Hardware Early Warnings” system.
  • CHE provides all updates/changes in pro-active manner.

IBM SUPPORTED DEVICES - ALL MACHINE TYPES OFF WARRANTY

  • IBM Processors – CMOS and Zseries.
  • pSeries - RISC 6000.
  • iSeries- AS/400.
  • DASD / disk storage.

Tape drives / libraries.

  • Communication devices.
  • Printers.