IBM Equipment
(We Support IBM Products even when IBM Doesn't)
IBM SUPPORT
- Up to 24 X 7 X 2 Coverage.
- Guaranteed on-site response time.
- Installations, moves, adds, changes (IMAC).
- Local and on-site parts stocking.
- Automated escalation procedures.
- Remote Support
- Requires only dial to phone number reconfiguration change.
- Provides full support functionality, including call-home and
remedial action plan.
- Microcode Updates/Hardware Engineering Changes (“ECs”)
- CHE obtains all updates/changes via the IBM “Hardware Early
Warnings” system.
- CHE provides all updates/changes in pro-active manner.
- IBM Supported Devices – All Machine Types off warranty.
- IBM Processors – CMOS and Zseries.
- pSeries - RISC 6000.
- iSeries - AS/400.
- DASD / disk storage.
- Tape drives / libraries.
- Communication devices.
- Printers
REMOTE SUPPORT
- Requires only dial to phone number reconfiguration change
- Provides full support functionality, including call-home and
remedial action plan.
MICROCODE UPDATES/HARDWARE ENGINEERING CHANGES ("ECs")
- CHE obtains all updates/changes via the IBM “Hardware Early
Warnings” system.
- CHE provides all updates/changes in pro-active manner.
IBM SUPPORTED DEVICES - ALL MACHINE TYPES OFF WARRANTY
- IBM Processors – CMOS and Zseries.
- pSeries - RISC 6000.
- iSeries- AS/400.
- DASD / disk storage.
Tape drives / libraries.
- Communication devices.
- Printers.
