Warranty

Just because your warranty has expired does not mean that you have to either buy new products or pay the OEM’s maintenance rates! CHE offers a great cost
effective solution to extend the useful life of your products.
Since 1997, CHE Consulting, Inc., has become a leader in providing end user clients with alternatives to the OEM for their hardware maintenance requirements! CHE has invested a significant amount of resources in the development of our own exclusive support tool for the EMC Symmetrix product line, which is called “E-PET®” (Enhanced Peripheral Exercise Tool). This tool is the only one in the marketplace,
to the best of our knowledge, that provides superior real time error capturing. This enables us to open service requests without customer involvement making us more proactive than our competitors!!
This service approach provides an increased system availability for our customers and their data. These services are provided to all of our clients at a fair; competitive price.

Other Highlights of our service include:
Parts are tested/certified at our Test and Repair Centers.

Parts are stored on or
nearby the site at 90% critical levels.

Proactive and Predictive Maintenance program at no additional cost.

On Site Engineers have 25+ years experience on average; with Product Specialist backup at two tiers.

EMC Equipment

EMC Storage Systems Maintenance

Provides Post-Warranty maintenance support for select EMC Symmetrix Storage Systems.
- Includes preventive and predictive remote support and on-site maintenance.
Standard Levels of Service
- Includes parts and labor
24 x 7 Same Day Service
Standard 4 hour response time
Critical Spare Parts stocked onsite
Support of Complete EMC product line includes:
- Symmetrix
- DMX
- Clariion
- Centera
- Celerra
- Connectrix
Remote Sensing Technologies (error detection and problem resolution) in Real Time 24 x 7 tools
Software Support - All packages are licensed to users directly by EMC

EMC Maintenance

Warranty

EMC Equipment

EMC Storage Systems Maintenance