Dell Equipment

CHE Maintenance on Dell Products

• Provides post-warranty maintenance support for select Dell products and servers.
• 24x7 Same Day Service
• Response times: 2-hour or 4-hour, based upon product type
• Remote diagnostics
• Telephone support provided by CHE
  • Base Level - Patches and Upgrades by Dell
  • Provides access to patches and upgrades via Dell Web site
• Firmware update notification provided by Dell.

Supported Dell Products - examples

• PowerEdge   Servers, all types
• PowerVault   NAS, RAID, all disk subsystems and associated hardware
• PowerVault   Tape Drives, Rackable Tape Drives and Tape Automation
• PowerConnect   Ethernet managed switches, chassis managed switches and fibre channel switches