With dedication to quality, teamwork and innovation, we partner with government and commercial customers to achieve their unique computer hardware processing missions. Utilizing exclusive diagnostic tools, dedicated support teams and fair and equitable pricing, we strive to serve our internal and external customers with honesty, integrity and respect.
Competitive Advantages:
1. Parts
2. Personnel
3. Diagnostic Tools
4. Cost Analysis
5. Service Delivery
Methodology
1. Parts
2. Personnel
3. Diagnostic Tools
4. Cost Analysis
5. Service Delivery
Methodology
Competitive Advantage: Diagnostic Tools
- Majority of Diagnostic tools are developed in-house.
- ELEM for STK tape libraries.
- ERDS for tape environment.
- E-PET for EMC Symmetrix and soon DMX (only offering in industry that does not use the EMC Service Processor.)
- SERPA for EMC Clarion.
- RSF for most IBM platforms.
- FED-AA provides automated service calls for predefined critical error data sets.
