Client Self Maintenance Programs
Disk storage continues to expand its footprint in our data centers. This expansion is being caused by two major influences: 1) continued introduction of Government regulations relating to data retention and 2) organizational desire to improve service interaction for their customers.
Dell EMC has the largest footprint of data center disk storage in the world enjoying approximately 70% of total market share. Dell EMC wants their customers to buy their latest platforms and sunset the assets they consider to be antiquated equipment. They will state discontinuance of support services, increase maintenance services rates, and disclaim that parts availability plus the service level agreement (SLA) will be reduced to a best effort only approach.