System Availability

ThIs Is Our Focus!
CHE customers enjoy unparalleled systems availability.

It is our 100% focus and belief that customers pay us to prevent systems failures versus reacting to them.

We only provide quotes for the services we can actually provide.

Our focus remains on core systems platforms; they are enterprise servers (mainframes), midrange servers, servers, tape storage, and disk storage.

This focus on succinct systems platform support has allowed us to become experts in the industry and allows us to provide a consistent service delivery model for all customer
 

 

 

 
 
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SERVICE DELIVERY



  • Proactive Services
  • Aggressive Preventative Maintenance
  • Automated Escalation
  • 100% SLA Response Time Met
  • Average Repair Time in 2010 was 1 Hour 11 Minutes and 58 Seconds