A Word From M.O.M.

A Word From M.O.M. (Minister of Maintenance)

Why Would You Do That?

May 31, 2017

Data Center executives are once again being confronted with a wave of End of Service Life (EOSL) equipment platform announcements from Original Equipment Manufacturers (OEMs).  This posturing by the OEM is simply a strategy to force industry executives to jettison the EOSL equipment and buy new.  It is also part of the OEM Fear, Uncertainty […] Continue Reading

Service Level Agreement Confusion

April 19, 2017

In previous blogs, M.O.M. has written about Service Level Agreements (SLA’s) with emphasis on the pricing tactics of many of our third party competitors. At CHE, we take the SLA’s we price for our customers seriously; insuring that every aspect of service delivery is in place to fulfill the customer’s requested SLA. Our company considers […] Continue Reading

Just Keep Your Word.

March 16, 2017

It is an unwritten rule that business owners should not state political opinions because of the negative impact it may have on their business due to others’ differing views.  So over the years, to the extent that I can, I have tried to keep my opinions to myself.  I have not always been successful, because […] Continue Reading

Buyer Beware!

January 18, 2017

There are occasions in the current maintenance service business when it seems like M.O.M. is watching reruns of Jay Walking from the Tonight Show when it was hosted by Jay Leno or current versions of Water’s World on the O’Reilly Factor.  In other words, things are absolutely nuts and the appearance that some of today’s […] Continue Reading

Games of Our Third Party Competitors

September 23, 2016

In our previous post, M.O.M. focused on the reseller game perpetrated by the OEM.  Today, we are focusing on the game being played by our current third party (TP) competitors.  I call the game “how low can you go.”  Over the past few years, this game has become more prevalent within the computer hardware maintenance […] Continue Reading